Returns & Refunds

Returns

We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and then returned within 30 days for Full Price items and 14 days for discounted items.

Returns from the UK

1. Fill out the Return Form received with your order making sure not to miss any information requested – this is required in order to process the return and refund.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and return using a tracked service of your choice.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see our Terms and Conditions.

Returns from outside the UK

Please follow the below instructions if you are returning items from outside of the UK:

1. Fill out the Return Form Online receive with your order and contact customercare@delos.land for your Return Authorisation code (RA) and return documents.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Add the RA documents to the package including the return invoice.
4. Pack the items in the order box (or any rigid carton box) and ship with a tracked courier service of your choice.
5. Due to customs restrictions, all returns must be shipped from the same country they were purchased from.
6. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
7. For further information on the conditions for exercising your right to return, please see our Terms and Conditions.

Exchanges

If you wish to change the size and/or colour of an item that you purchased, you can do so at no additional cost within 30 days of delivery date.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or colour from those available. As soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or colour of an item one time only, but you can always return it by following the instructions in our Return Policy.

Refunds

The time needed to process your refund may vary based on the payment method used:

Credit Card

Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer. 

PayPal

You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.

Can I receive my refund on a credit card that is different from the one I used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.