Shipping policy
Standard UK Shipping £5
Express UK Shipping £8
Standard EU Shipping £15
Express EU Shipping £20
Standard USA Shipping £20
Express USA Shipping £30
Standard ROW Shipping £30
Express ROW Shipping £40
Express Shipping – Free on all orders above £500
All orders are shipped using selected carriers such as DHL, DPD, Royal Mail (dependent the delivery destination).
Our courier usually delivers from Monday to Friday during business hours and will make 2 or 3 delivery attempts. After the last failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Please contact Customer Service should you have any questions about your order.
All orders are processed automatically, and we are unable to expedite or delay shipping times. Our warehouse does not operate on UK public holidays.
Where do you ship my order from? We ship all orders from United Kingdom
Where is my order? You will receive periodical updates via email with the status of your order. If you have not received such an email and believe your order is delayed or missing, please contact our customer services team.
Can I choose a delivery date/time? Unfortunately, it is not possible to choose a specific date and time.
Shipping Restrictions
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site cannot be made. Please select the correct country site for your order from the link in the top-left corner of every page.
At this time, we are unable to ship orders to Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Jamaica, Kenya, Kiribati, Kosovo, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe.
We reserve the right to cancel orders made for delivery to PO boxes.